Happy employees equals better business
January 18th, 2007 by Robert
I’ve recently become a fan of the The Chief Happiness Officer’s blog. He discusses ideas around being happy at the workplace as having happy employees. This whole concept seems great and I do believe in it, but watching The Big Idea with Donny Deutsch last night really showed how well this can help the business and as a result, profitability.
The topic last night was big companies that made big turnarounds. One of them was the former CEO of Continental airlines and how he turned that company around, which had already gone through 3 bankruptcies. His primary focus was fostering an environment where the employees were happy. He knew that happy employees meant better service and better service meant happy customers which of course leads to more business. In this case that better ’service’ didn’t just mean a smiling face greeting everyone, it also meant that on time rates went up, aircraft had fewer maintenance issues, etc.
In essence, the employees wanted to be there and wanted to give their best and that is what helped turn the company around. The employees loved this guy so much that they chipped in and bought him a Harley Davidson as a present. now THAT is a happy workforce!
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